Privacy Policy

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Dome Water Company (“we,” “our,” or “us”) is committed to protecting the privacy of our website users and customers. This Privacy Policy outlines the types of information we collect, how we use and protect that information, and your rights regarding the personal data you provide when visiting our website www.domewater.sa

1) Information We Collect

We collect two types of information from visitors to our website:

a. Personal Information

When you engage with our services, we may collect personal information, including but not limited to:

Full Name
Email Address
Phone Number
Mailing/Billing
Address
Payment Information
Any information you choose to provide through forms or customer support

b. Non-Personal Information

We may collect non-personal information automatically when you interact with our website:

IP Address
Browser Type
Device Type
Operating System
Website usage statistics (e.g., pages visited, time spent on site)

2. How We Use Your Information

We use the information collected for the following purposes:

Service Delivery: To process and fulfill your orders, deliver products, and provide customer support.
Communication: To respond to your inquiries, send transactional emails (order confirmations, delivery updates), and communicate promotions or offers.
Website Improvement: To analyze website usage and improve our services, design, and user experience.
Legal Compliance: To comply with legal obligations, such as Saudi Arabian consumer laws and regulations.

3. Data Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to third parties except in the following circumstances:

Service Providers: We may share your information with trusted third-party service providers (e.g., payment processors, delivery companies) that assist us in operating our business.
Legal Requirements: We may disclose your information to comply with applicable laws, regulations, legal processes, or governmental requests.
Business Transfers: In the event of a merger, acquisition, or sale of assets, your personal information may be transferred to the new entity as part of the business transaction.

4. Data Security

We implement security measures to protect your personal information from unauthorized access, misuse, or disclosure. This includes using SSL encryption for financial transactions, secure databases, and access control measures. However, no data transmission over the Internet or data storage system can be guaranteed as 100% secure.

5. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience. Cookies are small files stored on your device that enable us to recognize your browser and capture certain information, such as your preferences and usage patterns.

You can manage cookie preferences through your browser settings. Disabling cookies may affect the functionality of our website.

6. Your Rights

Under Saudi Arabian law, you have the following rights regarding your personal information:

Access: You can request access to the personal data we hold about you.
Correction: You can request that any inaccurate or incomplete data be corrected.
Deletion: You can request that your personal data be deleted, subject to legal and contractual restrictions.
Data Portability: You may request a copy of your personal data in a structured, commonly used format.

To exercise these rights, please contact us at contact@domwater.sa

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party websites you visit.

8. Children's Privacy

Our website is not intended for use by children under the age of 18. We do not knowingly collect personal information from individuals under 18. If you believe that we have collected such data, please contact us immediately, and we will take steps to delete it.

9. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page with the updated effective date. We encourage you to review this policy periodically for any updates.

10. Contact Us

If you have any questions or concerns regarding this Privacy Policy or your personal data, please contact us at:

Email: contact@domewater.sa
Mailing Address: Al-Muzahmiya 19667

By using our website, you agree to the terms of this Privacy Policy